We want you to be satisfied with your purchases. Creating lasting relationships with our customers is our goal.
Our items are returnable for an exchange or refund. We require that returned items remain in their original factory condition.
Helpful Hints to make the process smooth:
- First, the item must be in brand new condition including the wig box and/or other packaging.
- Second, the Wig Tags are factory attached. Leave them in place while you try on your new item.
- Third, fibers can easily pick up odors including but not limited to perfume or smoke. Keep the item in it’s original box as much as possible.
- Fourth, don’t alter the bangs, add spray, add gel or make other alterations until you are sure about your purchase.
- Fifth, include your packing slip which includes all the information we will need to process your return.
- Finally, take your time - up to 60 days. But remember, it must be in Brand New Unworn Factory condition.
Very Important: A 15% ($9 minimum) restocking fee will be charged to cover inspection and other miscellaneous costs to ensure items are in perfect condition.
Before returning, send us a note to firstname.lastname@example.org including your name, order number and reason for exchange / return. If you would like to talk to one of our experts about brands, styles or colors, give us a call at 320-685-7100.
Our Mailing Address:
P.O. Box 606
Cold Spring, MN 56320
We want to make the exchange / return process as smooth as possible, so make sure items are in in factory condition otherwise we reserve the right to send the item back to you and charge you for the return shipping & handling as needed.
We reserve the right to charge a restocking fee for items cancelled after an item has been ordered. This usually occurs after the manufacturer has pulled the item from their warehouse and boxed it up for shipping. If we can stop the order before that no fees will apply.
Due to varying international policies and customs regarding human hair, we recommend being aware of your country's specific policies before purchasing a human hair item.