Our Customers Say
Thank you so much… I love your efficiency and your individual attention…! Appreciate it! JD 10/15/19I will be sticking with your company forever!! I am so happy I went out of my comfort zone and tried something new!! I have never received such great service!! NM 10/11/19Thank you, thank you! I couldn't be happier! My topper arrived within several days of ordering. I can't believe how fast it arrived!!Once again, I commend your excellent customer service and speedy deliveries. KK 10/7/19I will happily be wearing my new hair tonight!
This is my first order with you and I'm already impressed with the customer service. Too often we only tell about our bad experiences. Thank you for a great experience! HC 10/7/19
Thank you for great customer service. I’m a loyal customer because of this. Every time I use another company I’m disappointed in shipping or their response time on questions. I am always satisfied with name brand wigs. Thank you!!! SH 9/19/19
Thank you so much. I am so pleased with your service.Wonderful to work with your company AC 9/19/19
Thank you too for always being the BEST wig company! MH 9/19/19
Thank you so very much. You have brightened my day. I appreciate your good customer service. ST 9/18/19Wow.... I am so impressed! The packaging, the Thank You card and note was a nice touch. Not to mention all the tips and care instructions, wonderful! This is the first time doing business with you, and the first time to have a hair topper. I love the topper!!!! Looking forward to doing business with you again. Thank you for your great customer service and wonderful product. JH 9/18/19
I received my Raquel Welch simmer in shaded cappuccino and I absolutely love,love,love it. Many thanks to the staff . Such a courteous way of handling this order and a very nice thank you card ! I will be ordering from Name Brand Wigs from now on. Thanks again. DM 9/10/19Happy customer
Thanks for your help--always a pleasure interacting with this company and helpful representatives! CD 8/23/19
Ignite is my 3rd purchase from you & I couldn’t be more pleased with my experiences and purchases. No doubt there are more purchases in my future. Thanks again for your wonderful service. DM 8/16/19
Thank you Name Brand wigs for you awesome customer service. You gals are so sweet!!
Brava! Not only do I love love this wig but you folks put this package together so beautifully complete with Nice notes. From my first emails about colors it was clear I was dealing with really nice people who not only know their products but will go the extra mile for a customer FV 8/15/19
Emily, Erin, Kari, Leah and Rachel were caring, patient and knowledgeable during research or purchase conversations. Also, the website is well designed featuring huge product selection with competitive pricing plus all orders were processed/shipped quickly! Attracting/retaining high quality staff is a positive reflection on Name Brand Wigs and your loyal customers appreciate receiving consistently efficient sales/customer support! HS 8/15/19
I sincerely appreciate your wonderful customer service. Blessings to all of you who work and take care of us consumers JC 8/15/19
This is an expensive item, and I was thrilled to get them with a coupon code – thanks for offering these sales to make things easier for people to get what they need. I’m an oncology patient and I can’t express enough how important “the hair” is to feeling better. Thanks for the personal touches you add to the orders, and thanks for being there to answer questions, and for being so helpful. LS 8/12/19
Dear Kari, I wanted to thank you for so graciously compiling the wigs and links for me! I'm so grateful for the service you and your company provide. You truly go above and beyond in caring for your customers and that's why I'll ALWAYS purchase wigs from your company.
Thank you again, CM 6/14/19Joshua24 has wonderful customer service, I highly recommend this this website.PC 6/3/19
I just wanted to send a quick “thank you” :) I really appreciated the special touches included with the package, as well. This was my first purchase through Name Brand Wigs after my usual “go - to” online retailer stopped shipping to Canada. My experience from start to finish was amazing and I will most definitely be getting all of my wigs from you moving forward. Thank you, again!KB 6/3/19
Will only be purchasing from NBW's due to your great customer service, your quick delivery and your policies.
I just received my Kona wig by Tressallure. It’s absolutely gorgeous - and worth the wait! And, I also APPRECIATED the wide comb, thank you note and wig cap! Great service - I will be sure to keep your company in mind for my next purchase!
I will continue to always purchase my wigs from name brand wigs in the future!
I have to say, you and your company have the best customer service! I only buy from your company. Thank you!
As always, thank you for your great return policy! It makes it so easy for people like me who have no access to view wigs at a store. You have the best customer service, not just of any online wig retailer, but any online merchant!
You are incredible! What terrific service! Thank youCB 4/2/19
I want to let you know that your customer service, shipping speed, return process, and product selection are SUPERIOR to any other store I’ve shopped. I appreciate your personal touch, too, with the note card and samples. You’re doing it right guys! I recommend you to all of my friends. Your sales can’t be beat! Kudos on providing a great experience!J 3/26/19
I've only done business with you twice, and then one other time when an order was received compromised and you folks made it right. I received that order today, with a lovely thank you note, and just wanted to say, I will always choose you first based on your superior customer service.CB 3/26/19
Thank you very much! As always, your communication and customer service is outstanding!MBS 3/13/19
I appreciate your excellent customer service and the sweet thank you note that was included with the order. I have ordered from you in the past and will continue to do so.JK 3/11/19
THANKS AGAIN, SO MUCH! YOU GUYS ARE A TERRIFIC TEAM!SR 3/7/19
As a side note, I’ve been a customer since 2012, and I’ve never been disappointed in your customer service. I want to commend you on your shipping that just keeps getting faster, and on the upgrades to your site; very helpful and convenient. I’m 100% delighted with your selection, prices, and customer care. Thank you so much for all you do!AW 3/5/19
I wanted to take a moment to say thank you for providing excellent service. The wig return was easy and promptly refunded. This is a difficult time dealing with hair loss and buying my first wig. My experience overall has been very positive. Thank you for making an otherwise trying time, a little bit easier.JB 3/4/19
My wig is perfect. It matches as close to what my hair was, and I feel so much better now. Chemo is tough. But now I can feel a bit more normal! It means so much. Thank you,CD 3/4/19
Keep up the great work. Your personal touches really added to a nice purchase experienceTN 3/1/19
Thank you so much! What a great company you are!NV 2/15/19
I will certainly recommend you to anyone who asks me. You were wonderful to deal with.SC 2/15/19
Thank you so much! You’re the best company! I recommend to everybody!JS 2/12/19
Received the wig I ordered, can't get over how real it looks. I would not hesitate to refer anyone to your site.DH 2/4/19
***GREAT products. Fast shipping. Can ALWAYS/ALWAYS depend on NBW/Joshua24. Did i mention competitive pricing ? I am GRATEFUL. Thx, guys. God Bless You.JV 2/1/19
WOW!!!!!!!!!!! What terrific service!! I ordered this wig on the 29th and today, the 31st I received it. It is on my head now and I love it. I will only do my wig shopping with you from now on. Thanks.J 2/1/19
I have purchased a few wigs from your company and have been completely satisfied with your customer service reps. However a would like management to know that I received especially kind and courteous service from Mae. As a matter of fact she went above and beyond to help me. She is an asset to your company—-even as far to say she deserves to be recognized for her sincere kindness—-Thank you, Mae—BC 1/24/19
I ordered a Jackson by Noriko wig for the first time from your company. I am so impressed with the excellent service you provided. From the price to the lightning fast service to the wig quality, I am so pleased. You may rest assured that you will be my first choice to buy my next wig. In addition, the Thank You card just made things better!!!!! In a day and age when quality customer service seems to be a thing of the past, this is not true for your fine company. Thank you very much and keep up the good work!KC 1/21/19
I so much appreciate the "little extras" such as a personal thank you note, the way the topper was carefully boxed, and the discount card for a future purchase. Those things speak volumes to me as a customer. I also appreciate that I could track the progress of my order as you kept me informed.You are doing a great job! Thank you!!CS 1/10/19
Thank you so much for your wonderful and efficient customer care as always.YS 12/11/18
Thank you! Your company has the best customer service ever!SH 11/30/18
Wow! What great customer service, so kind and personable.SF 11/30/18
Placed order with Name Brand Wigs, the color was not correct but the staff refunded me with no hassle. Kind staff, would highly recommend Name Brand Wigs.CT 10/26/18
Dear NameBrandWigs, I did receive my order. I wanted to let you know how much I love my wig. I have lost quite a bit of hair in the last year, due to stress, and I have been so assembled to have people see this. I work in a middle school and we just started Monday. EVERYBODY love "my new hair cut." My husband, we have been married 50 years, has never said much about any haircut, perms to get curls, or done at a salon, but he LOVES the wig. Then when I opened my order I found this sweet hand-written note thanking my for the order. WOW! I wish all companies had that amount of caring for their customers. So, a Big Thank You from me. LV 8/31/18
First, I need to say I can never say in words how you have helped me both emotionally and financially, your company goes beyond any other company I have ever dealt with. As you know, I have alopecia and need to wear wigs for the rest of my life. You have you have always been my source since finding out. SB 8/28/18
Hello-I'm writing to you to tell you how great your company is. You have excellent customer service and super fast shipping. I can always buy with the knowledge that I will receive my item in perfect condition. Thank you for being such a great company! Sincerely, RM
Thank you Leah. You've done it again. Thank you for your efforts. As always, you have been very helpful. Kudos to Name Brand Wigs for having such a wonderful customer support team. I have dealt with you, Leah, quite a few times, and it is this kind of support that keeps me come back to your site. EZ 8/3/18