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Customer Endorsements

Our Customers Say




Thank you so much… I love your efficiency and your individual attention…! Appreciate it!  JD 10/15/19

 I will be sticking with your company forever!! I am so happy I went out of my comfort zone and tried something new!! I  have never received such great service!!  NM 10/11/19
Thank you, thank you!  I couldn't be happier!  My topper arrived within several days of ordering. I can't believe how fast it arrived!!
Once again,  I commend your excellent customer service and speedy deliveries. KK 10/7/19
I will happily be wearing my new hair tonight!

This is my first order with you and I'm already impressed with the customer service. Too often we only tell about our bad experiences. Thank you for a great experience! HC 10/7/19


Thank you for great customer service. I’m a loyal customer because of this. Every time I use another company I’m disappointed in shipping or their response time on questions.  I am always satisfied with name brand wigs. Thank you!!! SH 9/19/19

Thank you so much. I am so pleased with your service.Wonderful to work with your company AC 9/19/19

Thank you too for always being the BEST wig company! MH 9/19/19

Thank you so very much. You have brightened my day. I appreciate your good customer service. ST 9/18/19

Wow.... I am so impressed! The packaging, the Thank You card and note was a nice touch. Not to mention all the tips and care instructions, wonderful! This is the first time doing business with you, and the first time to have a hair topper. I love the topper!!!! Looking forward to doing business with you again. Thank you for your great customer service and wonderful product. JH 9/18/19

I received my Raquel Welch simmer in shaded cappuccino and I absolutely love,love,love it. Many thanks to the staff . Such a courteous way of handling this order and a very nice thank you card ! I will be ordering from Name Brand Wigs from now on. Thanks again. DM 9/10/19

Happy customer

Thanks for your  help--always a pleasure interacting with this company and helpful representatives! CD 8/23/19

Ignite is my 3rd purchase from you & I couldn’t be more pleased with my experiences and purchases.  No doubt there are more purchases in my future. Thanks again for your wonderful service. DM 8/16/19

 Thank you Name Brand wigs for you awesome customer service. You gals are so sweet!!

 Brava!  Not only do I love love this wig but you folks put this package together so beautifully complete with Nice notes.  From my first emails about colors it was clear I was dealing with really nice people who not only know their products but will go the extra mile for a customer FV 8/15/19


Emily, Erin, Kari, Leah and   Rachel were caring, patient and knowledgeable during research or purchase conversations.  Also, the website is well designed featuring huge product selection with competitive pricing plus all orders were processed/shipped quickly! Attracting/retaining high quality staff is a positive reflection on Name Brand Wigs and your loyal customers appreciate receiving consistently efficient sales/customer support! HS 8/15/19


I sincerely appreciate your wonderful customer service.  Blessings to all of you who work and take care of us consumers JC 8/15/19


This is an expensive item, and I was thrilled to get them with a coupon code – thanks for offering these sales to make things easier for people to get what they need. I’m an oncology patient and I can’t express enough how important “the hair” is to feeling better. Thanks for the personal touches you add to the orders, and thanks for being there to answer questions, and for being so helpful. LS 8/12/19


Dear Kari, I wanted to thank you for so graciously compiling the wigs and links for me! I'm so grateful for the service you and your company provide. You truly go above and beyond in caring for your customers and that's why I'll ALWAYS purchase wigs from your company. 
Thank you again, CM 6/14/19

Joshua24 has wonderful customer service, I highly recommend this this website.
PC 6/3/19
I just wanted to send a quick “thank you” :) I really appreciated the special touches included with the package, as well. This was my first purchase through Name Brand Wigs after my usual “go - to” online retailer stopped shipping to Canada. My experience from start to finish was amazing and I will most definitely be getting all of my wigs from you moving forward. Thank you, again!
KB 6/3/19

Will only be purchasing from NBW's due to your great customer service,  your quick delivery and your policies.

JC 5/24/19

I just received my Kona wig by Tressallure. It’s absolutely gorgeous - and worth the wait! And, I also APPRECIATED the wide comb, thank you note and wig cap! Great service - I will be sure to keep your company in mind for my next purchase!

TH 5/19/19

I will continue to always purchase my wigs from name brand wigs in the future!

MK 4/29/19

I have to say, you and your company have the best customer service! I only buy from your company. Thank you!

JS 4/29/19

As always, thank you for your great return policy! It makes it so easy for people like me who have no access to view wigs at a store. You have the best customer service, not just of any online wig retailer, but any online merchant!
TR 4/22/19

           No matter how much I research every time I'm needing a new piece, your site is always the best! :) 4/15/19
You are incredible! What terrific service! Thank you
CB 4/2/19

I want to let you know that your customer service, shipping speed, return process, and product selection are SUPERIOR to any other store I’ve shopped. I appreciate your personal touch, too, with the note card and samples. You’re doing it right guys! I recommend you to all of my friends. Your sales can’t be beat! Kudos on providing a great experience!

J 3/26/19
I've only done business with you twice, and then one other time when an order was received compromised and you folks made it right. I received that order today, with a lovely thank you note, and just wanted to say, I will always choose you first based on your superior customer service.
CB 3/26/19
Thank you very much!  As always, your communication and customer service is outstanding!
MBS 3/13/19
I appreciate your excellent customer service and the sweet thank you note that was included with the order. I have ordered from you in the past and will continue to do so.
JK 3/11/19
SR 3/7/19
As a side note, I’ve been a customer since 2012, and I’ve never been disappointed in your customer service. I want to commend you on your shipping that just keeps getting faster, and on the upgrades to your site; very helpful and convenient. I’m 100% delighted with your selection, prices, and customer care. Thank you so much for all you do!
AW 3/5/19
I wanted to take a moment to say thank you for providing excellent service. The wig return was easy and promptly refunded. This is a difficult time dealing with hair loss and buying my first wig. My experience overall has been very positive. Thank you for making an otherwise trying time, a little bit easier.
JB 3/4/19
My wig is perfect. It matches as close to what my hair was, and I feel so much better now. Chemo is tough. But now I can feel a bit more normal! It means so much. Thank you,
CD 3/4/19
Keep up the great work.  Your personal touches really added to a nice purchase experience
TN 3/1/19
Thank you so much!  What a great company you are!
NV 2/15/19
I will certainly recommend you to anyone who asks me. You were wonderful to deal with.
SC 2/15/19
Thank you so much! You’re the best company! I recommend to everybody!
JS 2/12/19
Received the wig I ordered,  can't get over how real it looks.  I would not hesitate to refer anyone to your site.
DH 2/4/19
***GREAT products. Fast shipping. Can ALWAYS/ALWAYS depend on NBW/Joshua24.  Did i mention competitive pricing ?  I am GRATEFUL. Thx, guys. God Bless You.
JV 2/1/19
WOW!!!!!!!!!!!   What terrific service!!  I ordered this wig on the 29th and today, the 31st I received it.  It is on my head now and I love it.  I will only do my wig shopping with you from now on.  Thanks.
J 2/1/19
I have purchased a few wigs from your company and have been completely satisfied with your customer service reps. However a would like management to know that I received especially kind and courteous service from Mae. As a matter of fact she went above and beyond to help me. She is an asset to your company—-even as far to say she deserves to be recognized for her sincere kindness—-Thank you, Mae—
BC 1/24/19
I ordered a Jackson by Noriko wig for the first time from your company.  I am so impressed with the excellent service you provided.  From the price to the lightning fast service to the wig quality, I am so pleased.  You may rest assured that you will be my first choice to buy my next wig.  In addition, the Thank You card just made things better!!!!!  In a day and age when quality customer service seems to be a thing of the past, this is not true for your fine company.  Thank you very much and keep up the good work!
KC 1/21/19

I so much appreciate the "little extras" such as a personal thank you note, the way the topper was carefully boxed, and the discount card for a future purchase.  Those things speak volumes to me as a customer.  I also appreciate that I could track the progress of my order as you kept me informed.You are doing a great job!  Thank you!! 
CS 1/10/19
Thank you so much for your wonderful and efficient customer care as always.
YS 12/11/18
Thank you!  Your company has the best customer service ever! 
SH 11/30/18
Wow! What great customer service, so kind and personable.
SF 11/30/18
Placed order with Name Brand Wigs, the color was not correct but the staff refunded me with no hassle. Kind staff, would highly recommend Name Brand Wigs.
CT 10/26/18
OMG it’s a Saturday night and I could not wait til Monday to let you know I received my Aspen today and am IN LOVE with it!!!!
I am new to wigs and have so far purchased Kendall by Henry Margu, and  Drew by Jon Renau but THIS IS BY FAR MY FAVORITE!! 
The color, style, lace front-EVERYTHING—is perfect! The sweet touches of handwritten thank you notes included in the package are thoughtful and add that extra personalized touch. The package only took two days to arrive from MN to CA.   I am so impressed by your customer service, and it has been a pleasure talking with you on the phone.   You have been most helpful and informative.  I will from now on definitely only be purchasing from Name Brand Wigs! GG 10/1/18
Absolutely wonderful service and a terrific wig, too.  It really, truly looks real! PR 9/27/18
Thank you for your great prices, fasting shipping and amazing customer service. KG 9/18/18
Rachel was awesome with customer service. We had issues being disconnected on our phone call and she called me right back. She also explained many questions I had  about about products and caring for wigs.  She has a great personality and very friendly.  Keep her she definitely is an asset to your company. It was nice to do business with her.  Looking forward to my new shipment order. S 9/10/18
It's a pleasure doing business with you hope you don't change like some of these other companies.....your service is impeccable thank you...... VT 9/5/18
Thank your so very much for getting the shipment to me much earlier than I expected! You guys are terrific!  and I love this wig!  Oh my goodness it's so cute! CG 9/4/18
I just wanted people to know what wonderful caring people that work there. I have bought alot of wigs from them.  These wigs are of high quality.
You will never be sorry if you buy a wig from them. To all of you, THANK YOU DH 8/31/18

Dear NameBrandWigs, I did receive my order. I wanted to let you know how much I love my wig. I have lost quite a bit of hair in the last year, due to stress, and I have been so assembled to have people see this. I work in a middle school and we just started Monday. EVERYBODY love "my new hair cut." My husband, we have been married 50 years, has never said much about any haircut, perms to get curls, or done at a salon, but he LOVES the wig. Then when I opened my order I found this sweet hand-written note thanking my for the order. WOW! I wish all companies had that amount of caring for their customers. So, a Big Thank You from me. LV 8/31/18

First, I need to say I can never say in words how you have helped me both emotionally and financially, your company goes beyond any other company I have ever dealt with.  As you know, I have alopecia and need to wear wigs for the rest of my life.  You have you have always been my source since finding out. SB 8/28/18

Hello-I'm writing to you to tell you how great your company is. You have excellent customer service and super fast shipping. I can always buy with the knowledge that I will receive my item in perfect condition. Thank you for being such a great company! Sincerely, RM

Thank you Leah. You've done it again. Thank you for your efforts.  As always, you have been very helpful. Kudos to Name Brand Wigs for having such a wonderful customer support team.  I have dealt with you, Leah, quite a few times, and it is this kind of support that keeps me come back to your site. EZ 8/3/18

What a completely great experience working with the extra special support  team at Name Brand Wigs!

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